Protecting Elders at Risk of Abuse
In any community, there are seniors who suffer from abuse, financial exploitation or neglect, and there are also seniors who put themselves at risk. Seniors who are being abused, as well as people who are worried about a senior family member, friend or neighbor, need a safe, confidential place to call for help.
Springwell's Protective Services Program is designed to help eliminate or alleviate the abuse or neglect of a senior. Once an allegation is received, a Springwell Protective Services worker investigates the allegation and provides crisis intervention and short term case management if appropriate. Caseworkers work in conjunction with community agencies providing health, mental health, legal, and social services. Support offered may include, but is not limited to: counseling, safety planning, family intervention, homemaker/health aide services, transportation, housing, legal assistance, and advocacy.
Springwell is designated by the Commonwealth of Massachusetts to receive and investigate reports of abuse, neglect, and exploitation of elders and has been in operation since 1977. Our skilled Protective Service Workers are experienced in working with families at risk. The goal of the Protective Services Program is to alleviate or reduce risk of harm to elders.
- 60 years of age or older
- Alleged to be victim of emotional, physical, or sexual abuse, financial exploitation, self- neglect or caregiver neglect.
- The alleged victim must live in one of the following communities: Ashland, Belmont, Brookline, Dover, Framingham, Holliston, Hopkinton, Natick, Needham, Newton, Sherborn, Sudbury, Waltham, Watertown, Wayland, Wellesley, or Weston.
- Mandated Reporters must fill out and submit a Mandated Reporter Form to Springwell within 48 hours of making a verbal report.
During regular work hours, Monday through Friday from 9 am to 5 pm, abuse may be reported by calling the Protective Services Department at Springwell at (617)926-4100. After work hours, nights, and weekends, abuse should be reported to the state-wide Elder Abuse toll-free HOTLINE: 1-800-922-2275. The HOTLINE will contact a Springwell Protective Services caseworker if necessary.read more
If you are a Mandated Report you are required to completed a Mandated Reporter Form and send it to Springwell within 48 hours of making the verbal report.
The form should be mailed to:
Springwell, 307 Waverley Oaks Road Suite 205, Waltham MA 02452 (Attn: PS) or faxed to 617-926-9783.
Please note: The Mandated Reporter Form does not take the place of a verbal report. Springwell is not able to respond to a report until a verbal report is received. To make a report the reporter must call Springwell.Shrink back
Have more questions about Elder Abuse? Visit our Protective Services Resources Section.
NOTE: Reports of abuse cannot be made using the online form. You MUST call the phone numbers provided.
An individual seeking to report abuse or neglect should call Springwell at (617) 926-4100 Monday through Friday, 9:00 a.m. – 5:00 p.m. Outside of those times, reports can be made by calling 1-800-922-2275.