Protecting Elders at Risk of Abuse

In any community, there are seniors who suffer from abuse, financial exploitation or neglect, and there are also seniors who put themselves at risk. Seniors who are being abused, as well as people who are worried about a senior family member, friend or neighbor, need a safe, confidential place to call for help.


Springwell's Protective Services Program is designed to help eliminate or alleviate the abuse or neglect of a senior. Once an allegation is received, a Springwell Protective Services worker investigates the allegation and provides crisis intervention and short term case management if appropriate. Caseworkers work in conjunction with community agencies providing health, mental health, legal, and social services. Support offered may include, but is not limited to: counseling, safety planning, family intervention, homemaker/health aide services, transportation, housing, legal assistance, and advocacy.


Springwell is designated by the Commonwealth of Massachusetts to investigate reports of abuse, neglect, and exploitation of elders and has been in operation since 1977. Our skilled Protective Service Workers are experienced in working with families at risk. The goal of the Protective Services Program is to alleviate or reduce risk of harm to elders.

Eligibility Requirements

  • 60 years of age or older 
  • Alleged to be victim of emotional, physical, or sexual abuse, financial exploitation, self- neglect or caregiver neglect. 
  • The alleged victim must live in one of the following communities: Ashland, Belmont, Brookline, Dover, Framingham, Holliston, Hopkinton, Natick, Needham, Newton, Sherborn, Sudbury, Waltham, Watertown, Wayland, Wellesley, or Weston.
  • Mandated Reporters must fill out and submit a Mandated Reporter Form to Springwell within 48 hours of making a verbal report. 

Service Details

Abuse may be reported 24 hours-a-day, seven-days-a-week by calling the state-wide Elder Abuse toll-free HOTLINE: 1-800-922-2275. The HOTLINE will contact a Springwell Protective Services caseworker if necessary.


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Have more questions about the new elder abuse reporting system?

Contact Us

NOTE: Reports of abuse cannot be made using the online form. You MUST call the phone number provided.

An individual seeking to report abuse or neglect should call the 24/7 Statewide Elder Abuse hotline at 1-800-922-2275.

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